TOP FIVE STARS
Cathayan Consulting Announces Winners of the 23/24 TOP FIVE STARS | SANYA Awards
Cathayan Consulting is thrilled to unveil the distinguished winners of the 23/24 TOP FIVE STARS | SANYA Awards. This award celebrates five-star hotels that have consistently delivered exceptional service and made remarkable contributions to customer satisfaction.
After an exhaustive and meticulous evaluation process, the following hotels have been chosen as this year's recipients:
The Premier Five-Star Award
This honor is bestowed upon establishments that have consistently achieved a superior level of quality, earning a rating of G5 or higher in our 8-grade five-star hotel quality system.
G6: OUTSTANDING
Mandarin Oriental, Sanya
G5: EXTRAORDINARY
The Sanya Edition
Banyan Tree Sanya
Rosewood Sanya
Intercontinental Sanya Haitang Bay Resort
Crowne Plaza Sanya Haitang Bay Resort
The St. Regis Sanya Yalong Bay Resort
The Top 10 Hotels Award
This accolade is presented to the top 10 hotels with the highest service quality benchmarking scores.
Mandarin Oriental, Sanya
The Sanya Edition
Banyan Tree Sanya
Rosewood Sanya
Intercontinental Sanya Haitang Bay Resort
Crowne Plaza Sanya Haitang Bay Resort
The St. Regis Sanya Yalong Bay Resort
JW Marriott Sanya Haitang Bay
Intercontinental Sanya Resort
Pullman Oceanview Sanya Bay Resort & Spa
The Best Value Hotel Award
This award is granted to hotels that offer the highest performance-to-cost ratio.
Gold Award
Intercontinental Sanya Resort
Pullman Oceanview Sanya Bay Resort & Spa
Silver Award
Intercontinental Sanya Haitang Bay Resort
The Best Guest Room Award
This recognition is reserved for hotels with the most meticulous housekeeping and exceptional in-room amenities and service.
Gold Award
Mandarin Oriental, Sanya
Silver Award
Intercontinental Sanya Haitang Bay Resort
The Best Breakfast Award
This distinction is awarded to hotels with the finest food quality and an excellent dining environment and service.
Gold Award
Banyan Tree Sanya
Silver Award
The Sanya Edition
The Best Public Area Award
This honor recognizes hotels with outstanding facilities and services in areas of the hotel other than guest rooms and restaurants.
Gold Award
Banyan Tree Sanya
Silver Award
The Sanya Edition
The Best Fitness Center Award
This award acknowledges hotels with top-notch fitness equipment, facilities, and services in their fitness centers.
Gold Award
Intercontinental Sanya Haitang Bay Resort
Silver Award
Mandarin Oriental, Sanya
We take immense pride in celebrating the exceptional achievements of these remarkable hotels. Their unwavering dedication and expertise have set a new standard of excellence for hotels in Sanya. We extend our heartfelt congratulations to each of the winners.
About TOP FIVE STARS
The TOP FIVE STARS Award is based on our service quality benchmarking of five-star hotels. This award aims to provide consumers with a credible and reliable third-party benchmark to enhance their decision-making when selecting five-star hotels, and it offers hotel management a robust tool for improving service quality. The benchmark used for this award is grounded in our leading service quality management model: the NBQB Model (Needs-Based Quality Management Model), which is the world's only big data-verified service quality measurement model.
Cathayan Consulting is a management consulting firm specializing in strategic change management and user experience management.
Hotel List in 23/24 TOP FIVE STARS | SANYA Benchmarking (In alphabetic order)
1 Hotel Haitang Bay, Sanya
Atlatis Sanya
Banyan Tree Sanya
Crowne Plaza Sanya Haitang Bay Resort
Hilton Sanya Yalong Bay Resort & Spa
Intercontinental Sanya Haitang Bay Resort
Intercontinental Sanya Resort
JW Marriott Sanya Haitang Bay
Mandarin Oriental, Sanya
Park Hyatt Sanya Sunny Bay Resort
Pullman Oceanview Sanya Bay Resort & Spa
Renaissance Sanya Haitang Bay Resort
Rosewood Sanya
Sanya Marriott Yalong Bay Resort & Spa
Shangri-La Sanya
Sofitel Sanya Leeman Resort
The Ritz-Carlton Sanya, Yalong Bay
The Sanya EDITION
The St. Regis Sanya Yalong Bay Resort
The Westin Sanya Haitang Bay Resort
"23/24 Sanya Five-Star Hotel Service Quality Benchmark Report"
This report is individually prepared for each hotel, providing a comprehensive overview of the strengths and weaknesses of benchmarked hotels across various key service dimensions. It assists hotel managers in enhancing service quality and customer satisfaction more effectively, allowing hotels to take the initiative in a highly competitive market.
For more information, to request a sample report, to purchase a report, or for media inquiries, please contact: contact@thecathayan.com